Privacy and your family's information
Take your family's journey with you. What your child says inside FullGo belongs to your family — not to a coach, a club, or anyone else.
FullGo is operated by FullGo Performance, Severna Park, MD. Questions about this policy can be sent to James@fullgoperformance.com.
What we collect
- The parent or guardian's email address, used to sign in.
- A first name or nickname and an age range for each child. We do not ask for a child's last name, school, team, address, or contact details.
- Compass Check answers, which are short phrases your family selects, and any moments or photos a parent chooses to save.
- Your family's north statement and basic settings such as reminder time and age mode.
- If you apply as a Founding Family, the contact details you submit on that form.
Who can see it
Only the parents and guardians you invite into your family workspace. Reflections and photos are stored privately and are not visible to other families, coaches, or clubs. We do not sell your information, and we do not share it with advertisers.
A small FullGo team can see operational information — that a family is active, how many reflections have been recorded, and support requests you send us. We deliberately do not expose the content of a child's answers to that view.
Children's information
FullGo accounts are created and controlled by a parent or legal guardian. Children do not have their own accounts and cannot sign up. A parent can review, correct, export, or delete a child's information at any time from inside the app.
Export and deletion
You can export your family's journey at any time and keep it, whether or not you continue using FullGo. You can also permanently erase your family's journey. Deletion removes your reflections, moments, and photos from our systems.
How information is protected
Access is restricted at the database level so that a family can only ever read its own records. Photos are stored in a private location and are served through short-lived links rather than public URLs.
We send account email such as sign-in and password resets, optional reminders you choose, and — if you apply — a confirmation of your Founding Family application. You can turn reminders off at any time.
What FullGo is not
FullGo is not a medical, mental health, or diagnostic service, and nothing in it should be treated as professional advice. If you are worried about your child's health or safety, please contact a qualified professional.
Contact
Questions about privacy can go to James@fullgoperformance.com. You can also read our frequently asked questions.